MiX Telematics provides solutions to consumers and companies of all sizes across the globe. 1st line support is provided by MiX Telematics' dealer network and regional offices and these in turn are supported by the MiX Telematics central technical support team that handles 2nd and 3rd line support. All calls are logged and tracked using a web-based call logging system.
The technical support department comprises of a team of highly skilled staff that are passionate about customer service and technically familiar with every one of the MiX Telematics products. This includes the entire range of software and service offerings as well as all the hardware devices that MiX Telematics designs and manufactures.
Should you experience problems with the MiX Telematics support process, please log a MiX Assist service request (for existing customers only).
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We have an extensive dealer network who sells and supports our range of fleet management, vehicle tracking and driver safety solutions and products. Please contact your local distributor (i.e. the company that sold you the product and/or service) for first line support.Find one here