"I am very happy with the service received from Compass FM in terms of technical and client support. I like that we have dedicated technicians and that technical support times are always good."
Mozzie Cabs provides a 24/7 metered taxi service to Durban’s tourists and local residents, and has become one of the oldest and best-known taxi brands in the region. To ensure its passengers experience the safest and most reliable service possible, Mozzie Cabs recognised the need for a system that could actively monitor each vehicle’s location and provide detailed reports on each driver’s behaviour.
With a fleet of 43 sedans, Durban-based metered taxi service Mozzie Cabs averages 1 million trips each year by servicing hotels, the airport and night spots in and around the city. They required a system that could monitor vehicle and driver behaviour, as well as supply detailed trip information in case an accident analysis was needed.
After consulting with Compass Fleet Management (FM), a division of MiX Telematics in South Africa’s KwaZulu-Natal province, Mozzie Cabs chose a comprehensive fleet management system that included MiX Telematics’s FM Communicator on-board computer with GPS and GPRS functionality.
The overall results included reductions in in-town speeding and over-revving as well as a reduction in maintenance costs across the fleet. Mozzie Cabs also reported fewer road incidents, better fuel efficiency and improved overall customer satisfaction. In addition, the percentage of drivers who received a performance incentive increased by 4% over the course of a year due to improved driving behaviour.