At the end of July 2018, we switched off MiX Assist and moved over to the MiX Help Center, powered by Zendesk. This investment in a world-class customer service software and support ticketing system is driven by our desire to continually enhance and improve our service to customers and channel partners.
Switching over to the MiX Help Center will allow us to speed up the process of:
You will benefit from simplified ticket forms and multi-channel support. The MiX Help Center will also make it easier for our agents to communicate with you and each other so that you get the help you need ASAP. It will also provide greater transparency and better management tools, which will drive continuous improvements of the end-to-end support process.
All information from queries logged prior to the switch will be moved over to the MiX Help Center to ensure records are kept intact for future reference. Any ongoing queries will also be migrated to the MiX Help Center so that assistance will not be hindered by the switchover in any way.
Not much, really. Once the switchover has happened, our agents will send you an email containing the new URL and a link to create a password for your MiX Help Center account. Simple.
In the coming weeks, we will also be sending you more detailed information about the telematics platform update and information guides to assist with a smooth transition.