Telematics Platform Update: The MiX Help Center for Fleet Management

Powered by Zendesk, the MiX Help Center platform offers world-class service to MiX Telematics customers by speeding up the process of logging, responding to and resolving support tickets.

Telematics platform update: The MiX Help Center for fleet management

At the end of July 2018, we switched off MiX Assist and moved over to the MiX Help Center, powered by Zendesk. This investment in a world-class customer service software and support ticketing system is driven by our desire to continually enhance and improve our service to customers and channel partners.

What This Means for Your Fleet Management Company? 

Switching over to the MiX Help Center will allow us to speed up the process of:

  • Logging
  • Responding
  • Resolving Your Requests

You will benefit from simplified ticket forms and multi-channel support. The MiX Help Center will also make it easier for our agents to communicate with you and each other so that you get the help you need ASAP. It will also provide greater transparency and better management tools, which will drive continuous improvements of the end-to-end support process.

All information from queries logged prior to the switch will be moved over to the MiX Help Center to ensure records are kept intact for future reference. Any ongoing queries will also be migrated to the MiX Help Center so that assistance will not be hindered by the switchover in any way.

Transitioning to Our Service Software & Support System

Not much, really. Once the switchover has happened, our agents will send you an email containing the new URL and a link to create a password for your MiX Help Center account. Simple.

In the coming weeks, we will also be sending you more detailed information about the telematics platform update and information guides to assist with a smooth transition.

We are excited about this telematics platform update and hope you will be too! when you are ready to make the switch over to our fleet vehicle management service, get in touch here

A fully-implemented and supported MiX Telematics solution is guaranteed to improve driver safety and reduce accident rates while also lowering risk, liability and cost.

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